Legal & Safety

Payment Policy

This policy explains how House of Languages handles payments for public services, tuition-related requests, and approved platform activity.

Payment summary

Key points for public and service payments.

Clear pricing

Where pricing is published, we aim to keep the route and the amount clear before a payment is made.

Correct channel

Payments should be made only through the authorised channel or instructions provided by House of Languages.

Receipts and follow-up

We aim to acknowledge payments and follow up with the relevant team where needed.

Questions

If you are unsure how to pay, ask first through the official support route.

What to expect

Payment handling should stay simple.

For public services, service quotes, admissions-related charges, or any invoice issued by House of Languages, use the instructions provided directly by the team.

Authorised route Receipt tracking Clear instructions Support on request

Before paying

Confirm the request, the amount, and the team contact before you complete any transaction.

After paying

Keep your receipt or transaction reference and share it with the relevant team if asked.

Need help?

Contact support if you are not sure whether a payment instruction is genuine.

Next step

Use the right route before making a payment.